FAQ’s
Frequently Asked Questions
About Our Products
What types of furniture do you manufacture?
We specialize in [custom residential/commercial furniture, cabinetry, upholstered pieces, etc.], built to order with premium materials.
Do you offer custom-made furniture?
Yes! We can build to your specifications—size, materials, finish, and style. Send us your design or consult with our team.
Where are your products made?
All our furniture is proudly crafted in [your location], by skilled Filipino artisans with decades of experience.
What materials do you use?
We use high-quality wood such as [mahogany, acacia, narra, etc.], eco-friendly finishes, and durable hardware.
Are your materials sustainably sourced?
Yes, sustainability is a priority. We work with responsible suppliers to ensure ethical sourcing.
Ordering & Customization
How do I place an order?
You can contact us through our order form, email, or phone. For custom items, we'll guide you through the process step by step.
Can I see samples before ordering?
Yes! We offer digital swatches and can send material samples upon request for bulk/custom orders.
What is your lead time for production?
Lead time depends on the item and quantity, but typically ranges from [3–8 weeks] for custom orders.
Do you accept bulk or commercial orders?
Absolutely. We’ve worked with hotels, restaurants, and interior designers. Volume pricing is available.
Shipping & Delivery
Do you deliver nationwide/internationally?
Yes. We deliver across the Philippines and also handle international shipping on request.
How much is shipping?
Shipping fees vary depending on location and item size. We’ll provide a quote before finalizing your order.
Can I pick up my order?
Yes, pick-up from our warehouse/factory is available upon request.
After-Sales & Warranty
What warranty do you offer?
We offer a [1-year structural warranty] on manufacturing defects. Conditions apply—please see our warranty policy.
Do you offer repairs or refinishing?
Yes, we offer repair and restoration services depending on the item’s condition and materials used.
What if my item arrives damaged?
Please contact us within 48 hours with photos, and we’ll assist with replacement or repair as needed.
Payment & Policies
What payment methods do you accept?
We accept bank transfer, GCash, PayPal, and major credit cards. A 50% downpayment is required for custom orders.
Can I cancel or modify my order?
Orders can be modified or canceled within 24 hours. Custom orders are non-refundable after production begins.
Do you offer installment or financing?
We’re currently working on installment options. Let us know if you’re interested.