FAQ’s

Frequently Asked Questions

About Our Products

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What types of furniture do you manufacture?

We specialize in [custom residential/commercial furniture, cabinetry, upholstered pieces, etc.], built to order with premium materials.

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Do you offer custom-made furniture?

Yes! We can build to your specifications—size, materials, finish, and style. Send us your design or consult with our team.

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Where are your products made?

All our furniture is proudly crafted in [your location], by skilled Filipino artisans with decades of experience.

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What materials do you use?

We use high-quality wood such as [mahogany, acacia, narra, etc.], eco-friendly finishes, and durable hardware.

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Are your materials sustainably sourced?

Yes, sustainability is a priority. We work with responsible suppliers to ensure ethical sourcing.

Ordering & Customization

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How do I place an order?

You can contact us through our order form, email, or phone. For custom items, we'll guide you through the process step by step.

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Can I see samples before ordering?

Yes! We offer digital swatches and can send material samples upon request for bulk/custom orders.

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What is your lead time for production?

Lead time depends on the item and quantity, but typically ranges from [3–8 weeks] for custom orders.

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Do you accept bulk or commercial orders?

Absolutely. We’ve worked with hotels, restaurants, and interior designers. Volume pricing is available.

Shipping & Delivery

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Do you deliver nationwide/internationally?

Yes. We deliver across the Philippines and also handle international shipping on request.

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How much is shipping?

Shipping fees vary depending on location and item size. We’ll provide a quote before finalizing your order.

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Can I pick up my order?

Yes, pick-up from our warehouse/factory is available upon request.

After-Sales & Warranty

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What warranty do you offer?

We offer a [1-year structural warranty] on manufacturing defects. Conditions apply—please see our warranty policy.

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Do you offer repairs or refinishing?

Yes, we offer repair and restoration services depending on the item’s condition and materials used.

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What if my item arrives damaged?

Please contact us within 48 hours with photos, and we’ll assist with replacement or repair as needed.

Payment & Policies

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What payment methods do you accept?

We accept bank transfer, GCash, PayPal, and major credit cards. A 50% downpayment is required for custom orders.

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Can I cancel or modify my order?

Orders can be modified or canceled within 24 hours. Custom orders are non-refundable after production begins.

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Do you offer installment or financing?

We’re currently working on installment options. Let us know if you’re interested.