FAQ’s

Frequently Asked Questions

About Our Products

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We specialize in %91custom residential/commercial furniture, cabinetry, upholstered pieces, etc.%93, built to order with premium materials.

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Yes! We can build to your specifications—size, materials, finish, and style. Send us your design or consult with our team.

” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” parentOrderClass=”dsm_faq_0″][/dsm_faq_child][dsm_faq_child dsm_title=”Where are your products made?” dsm_content=”

All our furniture is proudly crafted in Bulacan, by skilled Filipino artisans with decades of experience.

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We use high-quality wood such as %91mahogany, acacia, narra, etc.%93, eco-friendly finishes, and durable hardware.

” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” parentOrderClass=”dsm_faq_0″][/dsm_faq_child][dsm_faq_child dsm_title=”Are your materials sustainably sourced?” dsm_content=”

Yes, sustainability is a priority. We work with responsible suppliers to ensure ethical sourcing.

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Ordering & Customization

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You can contact us through our order form, email, or phone. For custom items, we’ll guide you through the process step by step.

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Yes! We offer digital swatches and can send material samples upon request for bulk/custom orders.

” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” parentOrderClass=”dsm_faq_1″][/dsm_faq_child][dsm_faq_child dsm_title=”What is your lead time for production?” dsm_content=”

Lead time depends on the item and quantity, but typically ranges from %913–8 weeks%93 for custom orders.

” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” parentOrderClass=”dsm_faq_1″][/dsm_faq_child][dsm_faq_child dsm_title=”Do you accept bulk or commercial orders?” dsm_content=”

Absolutely. We’ve worked with hotels, restaurants, and interior designers. Volume pricing is available.

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Shipping & Delivery

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Yes. We deliver across the Philippines and also handle international shipping on request.

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Shipping fees vary depending on location and item size. We’ll provide a quote before finalizing your order.

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Yes, pick-up from our warehouse/factory is available upon request.

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After-Sales & Warranty

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We offer a %911-year structural warranty%93 on manufacturing defects. Conditions apply—please see our warranty policy.

” _builder_version=”4.27.4″ _module_preset=”default” global_colors_info=”{}” parentOrderClass=”dsm_faq_3″][/dsm_faq_child][dsm_faq_child dsm_title=”Do you offer repairs or refinishing?” dsm_content=”

Yes, we offer repair and restoration services depending on the item’s condition and materials used.

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Please contact us within 48 hours with photos, and we’ll assist with replacement or repair as needed.

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Payment & Policies

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Mode of Payment: Cash, Gcash, Bank transfer, Credit Card (straight payment).

” _builder_version=”4.27.4″ _module_preset=”default” hover_enabled=”0″ global_colors_info=”{}” parentOrderClass=”dsm_faq_4″ sticky_enabled=”0″][/dsm_faq_child][dsm_faq_child dsm_title=”Can I cancel or modify my order?” dsm_content=”

Orders can be modified or canceled within 24 hours. Custom orders are non-refundable after production begins.

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We’re currently working on installment options. Let us know if you’re interested.

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